Award-winning ROW Adventures is looking for a dynamic, focused, capable, energetic and talented operations manager to coordinate our many trips and activities! We provide a healthy supportive workplace with some 18 other year round team members and another 60+ seasonal guides and support staff. We are a family-run business with 34 years of experience under our belts. Our team is motivated, fun and results-driven.
The Director of Operations manages all day-to-day activities related to the operations and delivery of ROW’s adventure trips in Idaho, Montana, Oregon and Washington. In addition the position provides oversight of the operations manager of ROW’s Sea Kayak Adventures division. The position works closely with ROW’s Founder and President. This position is the primary conduit that makes sure there is a direct connection between the office and field staff.
The Director has several key responsibilities. One is to hire, train, and evaluate a seasonal guide and support staff of approximately 60 people and to create strong individual and team morale. The position supports and supervises ROW’s Area Managers who, in turn, are responsible for conducting various half- to six-day trips.
Another large responsibility is, in conjunction with Area Managers, to plan, direct, schedule, and coordinate activities of all adventure personnel (guides, drivers, support staff) as well as equipment and vehicles, to ensure ROW’s trips operate properly and company goals and objectives are accomplished within prescribed time frames and funding parameters.
The position requires extensive travel to ROW’s dispersed outposts during the operations season from May to early September, including participation in guide training and occasionally joining ROW trips (3-4 per spring/summer season and 2-3 during the winter sea kayaking season in Baja, Mexico season) which translates to being out of the office in one week to two week blocks. Additional day or overnight travel to operations within 100 miles of Coeur d’Alene is also required. When not in the field, this position is office-based other than travel for professional trade association meetings and/or other operational-oriented meetings such as meetings with land management agencies. During the operating season extended hours and working on weekend days, is to be expected. The position is “on call” 24/7 during operating seasons and must be able to respond to emergencies as needed.
The position also requires a fair amount of desk time, working with a computer and writing and planning.
The successful applicant will also:
- Be a solid team player.
- Communicate well and maintain a good sense of humor.
- Be enthusiastic, flexible and cooperative with owners, co-workers and guests.
- Must be self-motivated, able to work with little supervision
- Be very well-organized and efficient.
Familiar with current web-based tools such as all google tools, and is computer fluent, including word processing, spreadsheets, database software, contact management.
Education and/or Experience: We prefer a Bachelor’s degree from a four-year college or university and three to six years related experience, preferably in a management position in the outdoor recreation industry; or equivalent combination of education and experience. Experience in human resources including hiring, training, supervising, etc. is critical.
Salary depends on experience. We also offer health insurance and a 401K retirement plan. We are seeking someone looking for a long term commitment and place to call home.
Application deadline is February 28, 2014.
Interested individuals should send a cover letter and resume to owner Peter Grubb
ATTN: Peter Grubb
P.O. Box 579
Coeur d'Alene, ID 83816
Thank you for your interest in employment with ROW Adventures.